Verifying Who’s on the Line: Our New PIN Code Process

Dec 11, 2025

Bryan Lawrence | Director of Technology
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Scams and cyber threats are evolving. It has become harder than ever to know who’s really on the other end of a phone call. Attackers have gotten smarter and more convincing, using real names, company details, and even spoofed phone numbers and AI generated voice cloning to sound legitimate. This kind of voice phishing, or “vishing,” has quickly become one of the most common ways criminals attempt to breach systems.

The implementation of a PIN Security Code for certain voice calls has become a necessary security component. As the tools and tactics used by cybercriminals grow more sophisticated, we need to make sure our security practices evolve just as quickly. The PIN Code system helps ensure that both sides of the call can trust who they’re speaking with before any sensitive information is exchanged.

Today’s security challenges look very different than they did even a few months ago. Data protection isn’t just about firewalls or software anymore; it’s about verifying trust throughout an interaction and doing so without overly burdening the people involved. Implementing PIN Code verification for sensitive voice calls is one small but important way we’re helping protect our clients and their information in this new and increasingly complex security landscape.

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