When threatening weather strikes, Radsource stands ready to support any ProtonPACS customers who may be impacted. Our goals are simple:
• Protect and preserve client data
• Limit downtime
• Protect hardware and equipment
The first two weeks of September brought frenzied weather to the Atlantic Basin, producing a total of five named storms, including Florence, the long-lived hurricane that has caused widespread destruction and flooding throughout the Carolinas.
As soon as Hurricane Florence developed, the Radsource support team began 24/7 monitoring and activated storm preparation protocol for all east coast customers. Our internal “reaction team” identified 10 potentially impacted customers in South Carolina, North Carolina and Virginia. The team immediately contacted each of these customers to assess their preparation and to offer assistance.
Prior to the storm’s landfall near Wrightsville Beach, NC on Friday, September 14, the support team coordinated with customer contacts, verified data backups, confirmed failover mechanisms, and initiated precautionary server shutdowns for four sites. Each of these servers were successfully powered back on the following Sunday and Monday. Due to ongoing flooding and rapidly changing conditions, the support team continues to monitor the situation and communicate with all sites in the affected region.
Radsource will maintain this proactive approach to weather threats impacting our ProtonPACS customers whenever and wherever they arise.